Privacy & Shipping Policy
Advanced Cosmeceuticals deliver products Australia wide using Startrack. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. Unfortunately we are unable to ship to Post Office Boxes.
Startrack is a no signature required service. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address, Advanced Cosmeceuticals takes no responsibility for any damage or theft that may occur. For this reason we advise getting orders shipped to a business address or an address where somebody will be available. Please contact our customer service department if your order has not has not been received within the recommended timeframe.
Advanced Cosmeceuticals ships goods within Australia only.
Customer Service Policy
Advanced Cosmeceuticals is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
There are two primary reasons we require such information.
- To supply services to our members,
- To enable us to communicate with members
Under no circumstances will we sell members’ information. The only time information is disclosed to a third party is when it is related to the provision and/or improvement of services or if we are required to do so by Australian law. In both cases these entities meet with strict guidelines to preserve members’ privacy.
For our members’ convenience, cookies are used in this site. These pieces of information are applied to our site to enhance its functionality to save you having to input the same information time and time again.
The data recorded is strictly of a non-personal nature and is used to assist us in improving content and services offered. Information recorded relates to website traffic and usage statistics.
Email addresses recorded by us for specific requested services and subscriptions are not disclosed to third parties and remain secured by us. Members are able to opt out of receiving such material at any time by unsubscribing through the specified channels.